Katrina Serfling (she/her/hers), LMHC holds an undergraduate degree in psychology from Iowa State University (2009) and a MA in Mental Health Counseling from the University of Northern Iowa (2012), with a specialization in EMDR. Katrina has worked in mental health counseling since her internship at Pathways Behavioral Services in Waverly, IA. Katrina sees adults with complex and secondary trauma, depression, anxiety, narcissistic abuse, domestic violence history, and many other areas of struggle. She has expertise in therapeutic group facilitation, professional advocacy, and public speaking. As an EMDR Certified Therapist and EMDR Approved Consultant, Katrina implements EMDR therapy in counseling and engages in strong client relationships based on respect and genuine communication. Katrina additionally provides supervision for practicum students, interns, and temporarily licensed individuals in this practice.

Shannon is an EMDR trained mental health counselor, under the supervision of Katrina Serfling. She obtained her master’s degree in Clinical Mental Health Counseling at Drake University. Shannon sees adolescents and adults with complex trauma, anxiety, depression, grief, and a variety of challenges.

“For the past several years, I have worked with various non-profit organizations throughout the Des Moines metro in the areas of prevention and recovery from addiction, trauma, and abuse. The most meaningful work I’ve done is walking alongside survivors and offering them genuine empathy, nonjudgmental support, and tools to build the lives they deserve. Human beings are designed to live in relationship, and my approach emphasizes the importance of connection and authenticity.”

“I provide a warm, accepting presence to support you in exploring your vulnerable emotions, thoughts, and beliefs. I believe every person has within them the wisdom and insight needed to heal. My relationships with clients are strengths-based, collaborative, and empowering. I utilize EMDR, an evidence-based approach to trauma treatment, and a variety of therapeutic techniques tailored to each person’s needs. Theoretically, I am influenced by relational-cultural theory, attachment theory, feminist theory, and the adaptive information processing (AIP) model.”

Chris has been a Mental Health Counselor since 2022. Prior to that, he worked in behavioral health settings, including working with children and adults with disabilities in the community, working in a middle school with students, and providing counseling services on an inpatient mental health unit at a hospital. Chris graduated with his Masters in Clinical Mental Health Counseling from Drake University. Chris specializes in working with teenagers and young adults who experience depression, anxiety, self esteem concerns, Post-traumatic stress reactions, grief, relationship concerns, LGBTQ+ issues, and more. Chris is trained in EMDR (Eye Movement Desensitization and Reprocessing) therapy, an evidence-based therapy modality in the treatment of PTSD.”I view therapy as a place for healing and growth. My goal is to help my clients become more aware of themselves and offer a supportive environment that facilitates growth.” - Chris

I am so glad you are here. I am passionate about helping you and/or your family take the next step in your journey towards growth and healing.

I offer a strengths-based and trauma-informed care approach in my work with children, adolescents, teens, and families. I have experience in early childhood education and specialize in working with children ages two to five and their caregivers. I use the universal language of ‘play’ with children to explore their internal and external experiences. I have experience working with children who are experiencing life transitions, impacted by trauma, and with behavioral concerns. I am trained in Trauma-Focused Cognitive Behavioral Therapy, Child Parent Psychotherapy, and Theraplay.

My goal is to offer a safe and nonjudgmental space where individuals and families can move toward their ideal selves. I view each individual and family uniquely with their own situations and circumstances. In my work, I use a strengths-based and client-centered approach and meet my clients where they are. I am honored to take this journey with you.

Jeffrey (Jeff, he/him/his) Randall is a Licensed Independent Social Worker with 16 years experience as a professional helper. Jeff has worked with children, teens, transition aged youth, adults, and families across many areas of social work including: behavioral and chemical addictions, disability services, HIV/AIDS, juvenile detention, youth homelessness, public schools, fitness coaching, primary care and community mental health clinics.

As a therapist, Jeff relies on client centered, attachment based, solution-focused interventions to help clients gain a greater understanding of the strengths and struggles that have brought them to where they presently find themselves. He truly believes they are the expert of their own lives and his role is to help them recognize patterns and gain insights. Armed with greater self-knowledge, Jeff helps them to strengthen their relationship with themselves through mindfulness practices, motivational interviewing, dialectical behavioral therapy, and cognitive behavioral approaches to empower them to improve their life in whatever way is most meaningful to them.

In his time away from professional helping Jeff enjoys being outside and spending time with his family.

My name is Abby Ransom, and I am a graduate of Adler University with a master’s in counseling and art therapy. My passion and knowledge of creative mediums augment the traditional counseling space by offering individuals a unique perspective on their experiences. Art therapy is a form of communication that seeks to create meaning through the utilization of spoken and unspoken words. I aim to enrich the lives of my clients by encouraging the exploration and connection of cognitive, emotional, behavioral, neurobiological, and creative processes through strength-based, cognitive-behavioral, and trauma-informed lenses.

I have experience providing mental health and art therapy services in various settings, including outpatient, telehealth, intensive outpatient, partial-hospitalization, and inpatient programs as individual or group care. Additionally, I’ve been able to serve individuals ages eight through the lifespan. My treatment experience has focused on various presenting diagnoses, including trauma, anxiety, depression, chemical dependency, eating disorders, interpersonal relationship difficulties, and lifestyle adjustments.

My response to those who are apprehensive about artmaking:
“Although I am an art therapist, that doesn’t require a need to make art in all of our sessions. I encourage my clients to be open to trying a new experience that may take them pleasantly by surprise. Art therapy taps into our creative processes and helps to facilitate communication of underlying thoughts, feelings, and memories that we may have difficulty verbalizing. Art is not merely something pretty to be hung on the walls; it is reflective, therapeutic, hopeful, and meaningful. We create in a safe space, free of judgment, so do what you think is your “worst…” stick figures are welcomed anytime. “

I am a licensed clinical psychologist experienced working with individuals, their partners, and family members, to help them achieve their therapeutic goals. I strive to help challenge you discover insights and make progress at a pace that suits your needs. I may be the clinician, but I know you are the true expert in your own experiences. By working together, we can identify a course of treatment and therapy goals that best fit your needs.

I specialize in treating psychological symptoms associated with traumatic events, anxiety disorders (including OCD), and using cognitive behavioral approaches to couples and family therapy. From a warm and understanding point of view, my approach is solution-focused and goal oriented. Every accomplishment, big or small, deserves to be celebrated!

I am a licensed clinical social worker with over 12 years’ experience as a therapist. I earned a Bachelor of Arts in Sociology from the College of New Jersey in 2009 and a Master of Social Work from the University of Pennsylvania in 2012. My social work education equipped me with a systems-based perspective that helps me to see the big picture and larger context of a person’s struggles. Over the years, I have worked with adults through the lifespan in both residential and outpatient treatment settings providing individual, couples, and group therapy. I have expertise in building connection and I take great care to help clients feel heard and understood. I utilize an eclectic mix of techniques from different treatment modalities grounded in a trauma-informed, person-centered, strengths-based approach. I have experience treating a wide range of mental health conditions and a specialty in treating substance use disorders. I am passionate about serving folx from underserved populations, especially LGBTQ+-identified individuals. I particularly enjoy helping young adults to explore who they are and what they truly want for themselves as they learn to navigate life on life’s terms. I believe whole-heartedly in the process of therapy and how it can help us make change in our lives, and I look forward to being your partner on that journey.

Through active listening and thoughtful open-ended questions, we will begin our working relationship by building rapport. Create individualized goal plans and action steps to accomplish or improve skills you already have. Providing a private space filled with confidentiality, where one can be themself, explore areas in life that have been celebrated, mourned, transitioning, or traumatizing, and create empowered new approaches by completing action steps to improve relationships with yourself & others in your life by gaining coping skills and strategies to communicate your needs, healthy boundaries, and handle challenges utilizing interventions practiced through our services.

Kadesha (she/her/hers) is a board-certified Psychiatric Nurse Practitioner with over 9 years of experience in behavioral health and 14 years as a nurse. She is passionate about providing affirming, culturally competent mental health care that recognizes each person’s unique background, experiences, and identity. She believes in a whole-person approach to healing—one that honors the connection between mind, body, and lived experience.

Kadesha works collaboratively with patients, meeting them where they are and tailoring treatment to align with their values, culture, and personal needs. She integrates various therapy modalities into medication management, helping individuals explore different approaches to symptom relief and overall well-being. Her goal is to provide a safe, inclusive space where patients feel seen, heard, and empowered in their mental health journey.

She specializes in women’s mental health, anxiety, depression, and stress management, with a strong emphasis on self-compassion, resilience, and holistic healing. Whether through medication support, mindfulness strategies, or lifestyle-based interventions, she strives to offer care that is both effective and affirming.

Outside of work, she enjoys running, painting, and spending time with her family.

If you are looking for a thoughtful, compassionate and patient centered approach, Kadesha would love to support you on your journey.